Here is a must-read for people in the Call Center industry. Definitely “work-related” information.

This is a re-post from the following sources:

  • Philippine Council for Health Research and Development (PCHRD) Library (last updated Monday, 26 February 2007
  • The Manila Bulletin Online (published Sunday, February 25, 2007)

    • Surviving the Call Center

    “O sleep! O gentle sleep! Nature’s soft nurse, how have I frighted thee, That thou no more wilt weigh my eyelids down.” — William Shakespeare (1564-1616), British dramatist, poet. Henry IV, Part 2 (1600) act 3, sc.1

    By Dr. Jose Pujalte Jr.

    DO you work in a call center? This is for you.

    First, the good news. You’ve probably been hired not just for your faux North American accent, facility of speech or patience. More than those qualities, you’re working there because you’re young and physically resilient.

    Second, the bad news. If you’ve been getting graveyard shifts for the longest time and if you haven’t called in sick, you will. The body can take only so much abuse. And you’re no Superman (or Wonder Woman) who can’t be bothered with the common cold, a sore throat or even the flu. In fact, if you are getting these often enough and you see everyone around you with the same sickness, you might even think it’s normal. It’s not.
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